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Ruby Integration Services

Whether you have decided to upgrade your business’s chat systems, or are moving to or between chat systems, a effective chat system for your website is one of the most important undertakings your business will ever face. That’s why it is critical to entrust the process to professionals who can tackle any complex issues for implementation. Because of this, Databerry begins each chat system integration with an audit to evaluate your business’s infrastructure, which ensure a seamless data transfer process from start to finish.

Ruby is the live virtual receptionist and chat company trusted by over 14,000 small business owners with their most important asset: their customers. Ruby delivers exceptional experiences to callers and website visitors live, 24/7/365, saving small business owners time to focus on what they do best. 

 

GET STARTED WITH RUBY

Start With a Free Consultation

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A Seamless Transition for Your Business’s Chat Systems

Databerry has extensive experience in integrating Ruby Services.

Databerry’s highly skilled team of technologists have provided Ruby Integration services for businesses moving from exisiting chat systems or implementing new ones.  We provide support for standard web formats, languages, and OS platforms such as Windows and Linux/Unix Operating System, but our expertise extends to fully customized web and database platforms. In a world where being offline for seconds can shut down operations, damage your business’s reputation, and cause significant profit loss, no business can afford to embark on an website update that is anything less than seamless.

We provide support for all standard Web formats/languages and OS platforms in the Web Development/Database industry – PHP, ASP, .NET, Java, Ruby on Rails, Microsoft SQL, MySQL, PostgreSQL, MariaDB, Oracle, and many more. We can also provide support for any unique Web formats that have been customized for your organization and maintain that customization throughout the process.

 

Websites

CMS Systems (e.g. WordPress, Joomla, Drupal, Sitefinity, SiteCore and more)

Applications

Our Process

Project-Discovery

Project Discovery

30-60 Minutes

1

Initial Discovery Call

Migration Questionnaire

Internal Analysis

Statement-of-Work

Statement of Work (SOW)

1-3 Days (FREE)

2

Determine Tasks for Estimate

Contract Preparation & Submission

Contract Revisions & Acceptance

Deposit Received

Migration-Process

Chat System Process

1-5 days (based on SOW)

3

On-Boarding Call

Schedule Project

Implement Chat System

Website & Chat Testing

Launch-Go-Live

Launch – Go Live

1 Day (based on SOW)

4

Schedule Launch

Chat System Launch

Clients we've worked with

Frequently Asked Questions

When will my onboarding process being with Databerry's professional services team?

Your onboarding process will begin once chat services are live and fully operational with Ruby. Scheduling will take place via email appointment.

When is the testing phase and how long does it last?

The testing phase requires up to 1-2 days usually and will allow you to test the features and functionality of your new chat system using any of your company’s methods, procedures, and checklists.

When will my implementation be finished?

Once the testing phase is complete, you will sign-off via email and identify your preferred dates and times to go live. The timeline required for this phase is estimated based upon the time needed to complete your baseline chat system implementation.

What happens to my old chat provider?

Unless otherwise stated in the original scope of work (SOW) provided to you in the initial stages of your project, you are responsible for removing and/or decommissioning any old chat services provider.

What if there are changes that need to be made to the original scope of work (SOW) during the migration process?

Databerry approaches changes to the original scope of work based on a case-by-case basis to evaluate whether you will require a change order (CO) that will allow us to provide further assistance with your migration project.

What is a CO (Change Order)?

A change order (CO) is when modifications and/or changes are made to the agreed-upon work outlined in an original contract. This allows us to perform additional work (if necessary) that is not initially defined in your contract to bring your project to completion. Your Account Manager or Sales Associate can easily assist you in updating your contract via a change order.

Comprehensive chat system integration Services

Selecting the right integrations company is as important as choosing the right accountant.

Databerry pays great attention to detail during each phase of a chat system implementation project, ensuring each of clients’ web systems remain wholly intact.

Databerry has successfully performed more than 1,000+ chat System projects, connecting businesses with customers, partners, contractors, vendors, and employees in ways that cultivate and enrich relationships, drive business, and improve efficiency.

 

Amazon Web Services

Microsoft Azure

Dedicated or colocation Data Centers

On-Premise

Zero Downtime Guarantee

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More than 10,000 successful product launches

Databerry always provides us with the help, support and guidance we need. Clear, concise and consistent communication.

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Amy Watson

Ameriprise Financial

Databerry has far exceeded my expectations and has been an essential asset through major infrastructure transitions

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Nick Sparrow

The Executive Leadership Council

Databerry is extremely efficient, as well as professional. They’ve helped our company several times, and I highly recommend them.

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Charlene Makarits

Golden Corral